Five9
Updated in September, 2025
Five9 is a leading provider of cloud contact center solutions, serving over 2,000 customers globally and enabling billions of customer engagements yearly. The Five9 Intelligent Cloud Contact Center offers digital engagement, analytics, workflow automation, workforce optimization, and practical AI to transform customer experiences. Reliable, secure, and scalable, the platform boosts agent productivity, connects contact centers to businesses, and delivers tangible results like increased revenue and customer trust.
Overview
1,001-5,000 employees
2001
$101 - 150
Undisclosed
San Ramon, US
1-2 weeks
Five9
San Ramon, United States
Five9 provided
- Basic company details
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Top mentions
What clients love most
Not for everyone, and here's why
Clients appreciate Five9's intuitive platform that simplifies navigation and enhances user experience, making it easier for teams to manage customer interactions effectively.
Some clients express concerns about Five9's pricing, stating that it may be on the higher side for smaller businesses, potentially limiting accessibility for budget-conscious organizations.
Customer sentiment at a glance
Five9 offers a user-friendly platform complemented by robust features and excellent customer support, making it a strong choice for many businesses. However, potential clients should be aware of pricing concerns, initial setup complexity, and occasional downtime issues that some users have reported.
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