Five9

Updated in September, 2025

Five9 is a leading provider of cloud contact center solutions, serving over 2,000 customers globally and enabling billions of customer engagements yearly. The Five9 Intelligent Cloud Contact Center offers digital engagement, analytics, workflow automation, workforce optimization, and practical AI to transform customer experiences. Reliable, secure, and scalable, the platform boosts agent productivity, connects contact centers to businesses, and delivers tangible results like increased revenue and customer trust.

Overview

Company size

1,001-5,000 employees

Founded

2001

Hourly rate

$101 - 150

Minimal project

Undisclosed

Headquarters

San Ramon, US

Ready to start

1-2 weeks

Key clients
alaska airlines
hanna andersson
apex america
serefin
PING
adhere
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Five9

San Ramon, United States

Five9 provided

  • Basic company details

Speciality

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        Top mentions

        User-Friendly Interface

        Clients appreciate Five9's intuitive platform that simplifies navigation and enhances user experience, making it easier for teams to manage customer interactions effectively.

        Pricing Concerns

        Some clients express concerns about Five9's pricing, stating that it may be on the higher side for smaller businesses, potentially limiting accessibility for budget-conscious organizations.

        Customer sentiment at a glance

        Five9 offers a user-friendly platform complemented by robust features and excellent customer support, making it a strong choice for many businesses. However, potential clients should be aware of pricing concerns, initial setup complexity, and occasional downtime issues that some users have reported.

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